FAQ

❓ What is the return policy?

We want you to love your purchase! If you're not completely satisfied, you can return the item within 3 days of delivery.

Return Guidelines:

I. Items must be unused, in their original packaging, and in resellable condition.

II. Certain products such as innerwear, personalized items, or discounted items may not be eligible for return due to hygiene or promotional policy.

III. To initiate a return, please contact our support team with your order number and reason for return or also from your order page you can initiate return.

IV. Once we receive and inspect the returned item, we will process your refund within 5–7 working days.

❓ Are any purchases final sale?

Yes, certain items are considered final sale and are non-returnable or non-refundable under any circumstances.

Final Sale Items Include:

I. Innerwear, socks, and other personal hygiene items

II. Customized or personalized products

III. Clearance or discounted items marked as "Final Sale"

IV. Gift cards or promotional vouchers

V. Items damaged due to misuse, mishandling, or wear and tear after delivery

Please review the product page carefully before purchasing. Final sale items will usually be marked clearly at checkout or in the product description.

❓ When will I get my order?

We strive to deliver your order as quickly as possible. Most orders are processed and shipped within 24–48 hours of confirmation.

Estimated Delivery Timelines:

I. Metro Cities: 3–5 business days

II. Tier 2 & 3 Cities: 5–7 business days

III. Remote or rural areas: 7–10 business days

IV. You’ll receive a tracking link via SMS/email once your order is shipped.

V. Delays may occur due to holidays, logistics issues, or natural events, but we’ll keep you informed every step of the way.

If you haven’t received your order in the expected time, feel free to contact our support team for assistance.

❓ Where are your products manufactured?

At ShopZilla, we take pride in offering high-quality products sourced and crafted with care.

Manufacturing & Sourcing Details:

I. Most of our home décor, fashion, and toys are proudly made in India, supporting local artisans and manufacturers.

II. We also collaborate with trusted suppliers from countries like China, Thailand, and Turkey for select exclusive items.

III. Every product goes through strict quality checks before it reaches you.

IV. We ensure ethical sourcing practices and work only with partners who meet our quality and compliance standards.

This blend of local craftsmanship and global sourcing helps us bring you unique, affordable, and high-quality products.

❓ How much does shipping cost?

We aim to keep shipping simple and affordable for our customers. It is absolutely free.